Returns

Returns

1. General Provisions

• Personalized products (e.g. stickers made to customer specifications, with individual designs, names, numbers, etc.) cannot be returned, as they are produced exclusively for the specific order.

• Only non-personalized products can be returned in accordance with applicable laws.

• Returns must be initiated within 14 calendar days of receiving the goods (EU consumer rights).

• Returns must be submitted in writing (by e-mail), stating the order number, product name, and reason for return.

2. Condition of Goods for Return

• Returned goods must be undamaged, unused, not applied, and in their original packaging with all accessories.

• Manufacturer labels, packaging, and stickers (in packaging) must be intact and original.

• If the product is used, damaged, or incomplete, a value deduction may apply or the return may be refused.

3. Return Costs

• The customer bears the cost of return shipping, unless the product is defective or was incorrectly delivered.

• In case of defective or incorrect goods, we cover the return shipping costs or offer a free replacement.

4. Inspection and Refund

• Upon receiving the returned goods, we inspect their condition within 7 working days.

• If the goods meet the requirements, we will refund the purchase price or provide a replacement.

• Refunds will be issued within 14 days after confirming the condition of the returned goods.

• Refunds are processed using the same payment method used for the purchase, unless otherwise requested by the customer.

5. Partial Returns / Replacements

• If only part of a product is defective, we may offer to replace that part instead of the entire set.

• The customer may choose a suitable replacement at no extra cost instead of a refund, if possible.

6. Exceptions

• Goods that are excluded from return under EU law (e.g. hygiene-related products that have been opened and can no longer be returned).

• If the customer has damaged the product themselves (incorrect installation, overstretching, physical damage), a return is excluded.

For return inquiries and possibilities, please contact us at: info@aliengraphicsmx.eu